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Cozy Office

Cancelation Policy

Hello and Welcome!


If you are "NEW" with us:  *Go back to MENU Bar PANEL top right side to complete your

#1) “New Client INTAKE FORM"

#2) "Waiver" 

* ALL SERVICES are set to Regular $Price due to rising cost of demand i.e. (product, supplies, equipment, etc)

When booking your reserved appointment, you will be prompted to pay your reservation in advance. Refunds are only offered if you cancel 24 - 48 hours in advance, or you may reschedule your session in that time frame. The next client is waiting for your cancelled slot. Most people need advance notice to take off work and may not be close to the area or location.  Thank you in advance for your understanding. *NO SHOW or SAME DAY CANCELLATIONS *NO REFUNDs! 

An email notification will be sent to you, *MARK your calendar as an extra reminder 2 - 3 days in advance. If you have any specific questions text (337) 454-5004 to make those adjustments and notifications. Continue to book your appointments online at


If you are sick (stay home) If you have been *exposed to anyone with the flu, virus or COVID  in the last two weeks, please wait until you are completely well before returning for services (symptom free of coughing, fever, chills, and sore throat)

Instructions for Post-Op Surgery patients: Contact me for questions or issues concerning your appointment or recovery process. Some information may require specific details. 


If you arrive late, your service will start and end at the time of your reserved slot in order to keep time with the next client coming behind you. Appointments canceled same day will not be rescheduled!!! nor Refunded"

If you have infection, open sores, cuts, drains, recently has had surgery in last 6 - 12 months, on medication, or have underline medical conditions that is being monitored by physician, please inform me or the therapist providing your care.


For conditions such as cancer, you must be 5 years in remission... a consent is REQUIRED from your treating physician saying "You are clear to receive Massages / Manual Lymphatic Drainage Services" 


Again, thank you kindly, I am looking forward to seeing you soon!  

Payment options: Cash, Zelle 337-302-0877 no cc fee. If using a credit card, fee will apply (visa, master, discover, FSA, HSA)


© 2022 revised by 1 Massage at a Time LLC  3815 Kirkman St Lake Charles, LA |  All Rights Reserved

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